Frequently asked Questions

What is the Order Process ?

  1. Select items by adding to shopping cart,  Choosing your engraving requirements including any special instructions for each item.
  2. Upload any images with items as you add to cart.
  3. Choose Shipment method General or Express
    Pick up if local is possible.
  4. Choose Payment method can be prior to approval of Proof or after.
  5. A confirmation of your order will be emailed to you
  6. A proof will be prepared and emailed to you to check all is as you wish, and advise of any changes required allow 24 hours
  7. Once proof is OK payment is requested if no pre payment was made.
  8. Once your payment is confirmed, production starts
    Typical time cycles are:-
    • box and glass sets allow 7 - 14  days
    • glasses only 7 - 12  days
    • Signs and tags 5 - 12 days
      Special timber beveling of edges or
      shaping allow additional 2 days
    • Special colouring and colour inlays allow additional 2 days
  9. Dispatch of your order will be confirmed by email.

What materials can be laser engraved?

  • Size details see Trotec
  • Acrylic - Cast and Extruded
  • Acrylic - Mirrored
  • Aluminium - Anodized
  • Brass - Coated
  • Cork
  • Corian / Avoinite / Fountainhead
  • Delrin ( Seal Press )
  • Glass / Crystal
  • Granite
  • Leather
  • Marble
  • Terracotta
  • Tiles
  • Mat Board
  • Melamine
  • Plastic - Engravers as for signs
  • Rubber Stamps
  • Wood / Wood Inlay

What materials can be Printed?

  • Sheets up to 500 x 300 mm no thicker than 100mm
  • UV cured ink can be applied to most flat surfaces
  • Colour images and photographs reproduced in CMYK inks
  • White ink can be applied as mask on dark or clear surfaces
  • Typical materials
    • Timber
    • Acrylic
    • mdf
    • Glass
    • Stone
    • Corian
    • Foams
    • PVC
    • Canvas
    • Styrene
  • If unsure just ask about what you wish printed

Is it faster to order by phone or online?

  • It is much faster to order online.
    This ensures accuracy, and quick feedback of proofs etc.
    When your quotation or order is placed online it immediately goes to the layout department. And ordering online eliminates the possibility of typographic errors and ensures the fastest possible turnaround time.
    For special orders your details can be submitted by email with any attached documents and images.

How do I pay?

  • Payment Options

All quotes and prices are in Australian Dollars ( A$)
To view in other currencies select Currency to display

You can pay by the following options:

    • Paypal or Credit card
      You can use PayPal account (Login )
      or directly with CC using option ( Pay with Debit or Credit card )
    • Bank Transfer to MyChoice@Firebridge Bank Account
    • For every order made, you will be sent a proof by email, which also shows banking details.  Only when final approval is given will you be required to pay.
    • Send Payment via Cheque ( order is processed after clearance )
    • Regular customers will be provided an account allowing 14 days payment on invoice

Once payment is received,  your order will be completed and sent to the address you have provided

How are orders sent?

  • Australia Post epost with tracking unless otherwise agreed.
    General or Express can be used.
  • International orders by airmail ( no tracking on this )
    Express Couriers International with tracking
    For international orders goods under $500 are generally not subject to any special customs declaration. However we cannot be responsible for any local duties applied at time of receipt of your product.

Can I choose other text fonts?

  • Yes - include the name of your desired font in the special requirements section. Most times this can be achieved, if any problems we will advise you prior to making your order.

Clip art position or size illustrated is not what is wanted.

  • Include in your special requirements any special note on Clip art position of scale, so we can adjust to your needs.

Can I use my own clip art or Logo

  • Yes you can upload with your order or email image as esp. file such as Adobe Illustrator, Freehand, or Corel Your Images may need to be modified to suite engraving requirements.
    A proof of any drawn images is emailed to you for approval prior to any completion of work.
  • Supply of esp. graphic formats if you are sending drawing file suggest you save and send as .ai or .eps file
  • Supply of Bitmap images suggest greyscale .jpg format with image resolution of 300-500 dpi
    Make sure image dimension is size of required engraving or larger.
  • DXF files can also be supplied from CAD programs,
  • All general engraving work is carried out using
    Corel Draw

What constitutes a Cutting rather than engraving ( technical )

  • To sumbit drawings ready to go for laser cutting and engraving:-
  • If you are familiar with Illustrator, Freehand or Corel, then any line which is set to "Hairline" will be seen by the engraver as a CUT.
  • Hair line is typically 0.001" or 0.0176mm
  • Colour cut lines use RGB 255,0,0
  • Other colours in RGB by prior discussions to represent special cut conditions

Do I get a reply

  • Each and every order, query, Quote request is replied to within 24 hours. Unless otherwise specified, our replies are in html format, ( So if you only receive text replies please specify text only )
    Check you Spam filters are not removing our messages

What is largest engraved object

  • Our engraving equipment can engrave one piece
    1220 x 660 mm . Larger formats such as wall or floor murals in tiles, your image is cut into pieces and each engraved on a separate tile. ( Your tile grouting space is required to enable correct cutting of original image to suite laid tile )
  • Rotary engraving is limited to 200 mm diam down to 4 mm diam. Length up to approx 800 mm

What is largest colour printed panel

  • Sheets of up to 500 x 300 mm no thicker than 100 mm

What is 3D Engraving

  • Generally any shades or greys are engraved as a dot screen.
  • In case 3D engraving NO dots are used to break up the grey shades.  Instead, the depth of engraving determines the shade of grey. Black being deepest. White being no engraving.
  • The result is a 3D replication of Image. This suits some work well
  • In some cases multiple engraves of same image are required if deeper engraved result is required in 3D
  • In timbers the natural grain will show as part of the character in a 3D engraving
  • In plastics and uniform materials the 3D engraving will follow the contours of the grey shades very closely.


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